Avid Xpress Pro / Media Composer and Dongle Error
This error occurs when you either don't have a dongle attached or the driver cannot communicate with the dongle properly. The OS will install the incorrect drivers if the dongle is attached during installation necessitating a manual uninstall/reinstall of Avid.
You can manually remove the Sentinel System Driver from your system if your dongle will not be recognized. Sometimes the driver will become corrupted or you may have had the dongle connected to the sytem while the software was being installed.
Step 1. Remove the dongle from the system.
Step 2. Remove the SSD from your system using the Add/Remove programs Utility.
Step 3. Get the Sentinel System Driver install package
Step 4. Reinstall the SSD making sure the dongle is NOT connected to your system.
Step 5. Reconnect the dongle to your system and let the New Found Hardware Wizard find the dongle and driver on it's own.
You may not need to go through all of these steps to reinstall the driver sometimes just simply reinstalling the Avid software and all of it's components will fix the problem but this is a sure way to fix your dongle problems.
