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Avid Express Pro and Dongle Error

no-dongle-found.gif
This error occurs when you either don't have a dongle attached or the driver cannot communicate with the dongle properly. The OS will install the incorrect drivers if the dongle is attached during installation necessitating a manual uninstall/reinstall of Avid.

You can manually remove the Sentinel System Driver from your system if your dongle will not be recognized. Sometimes the driver will become corrupted or you may have had the dongle connected to the sytem while the software was being installed.
Step 1. Remove the dongle from the system.

Step 2. Remove the SSD from your system using the Add/Remove programs Utility.

Step 3. Get the Sentinel System Driver install package
Directly from Sentinel atftp://anonftp.rainbow.com/support/SSD5411-32bit.exe

Step 4. Reinstall the SSD making sure the dongle is NOT connected to your system.

Step 5. Reconnect the dongle to your system and let the New Found Hardware Wizard find the dongle and driver on it's own.

If you experience this on a Mac:
1. Make sure that the Date/Time on your system is set correctly.

2. If the Date/Time are not set correctly, you need to uninstall and then re-install the Avid software again.

3. With the dongle connected, open Terminal and go to /System/Library/Extensions directory. Become super user and type in kextload Sentinel.kext. This should force the kext to load. Type kextstat to see a list of running kexts and look forcom.rainbow.iokit.sentinel.

4. Restart the system.

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