Phone Support Services
Ongoing Support is available to anyone who takes a GeniusDV training course.
* This support package is included (as a benefit) with all of our training courses.
Emergency Support Fee:
$500.00 (includes support for a single incident, and 3 hours of online training)
*Online training does not expire and may be used at an alternative time.
At the end of an online support/training session, you'll have the opportunity to submit your feedback. Here's a sample of the typical feedback that we receive.
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John,
I wanted for you to have this review related to the WEBX session we had the other day.
Wow..... what a fantastic way to get some much needed help! I just finished a Final Cut Pro help session with GeniusDV using WEBX. It was easy and painless to log onto WEBX and in a few seconds GeniusDV was able to see my computer and take control of my mouse. Being able to explain and show my issues simultaneously was priceless. I look forward to using WEBX and GeniusDV to help me through the rough spots in the future.
Mike Jensen
Michael Jensen Productions
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We understand it can be frustrating battling issues with your Final Cut Pro or Avid system. GeniusDV offers a 24 hour (live operator) service to anyone who takes a training class at one of our facilities. That's right! Compare this to other training centers. The live operator will take your information and page our instructors with the message. This support has continued to be ongoing for all of our customers.
If you are in need of immediate technical support outside of GeniusDV, and haven't taken courses with us, both Apple and Avid Technology provide direct support services for their products.
AppleCare Professional Video Support ($799) per year.
Avid Xpress Support Assurance ($495) per year.
HINT: There are thousands of tutorials and articles on the GeniusDV website. You can use the search box on the main page that may answer many of your questions.
