Phone Support Services
| GeniusDV Students | Everyone Else |
|---|---|
| FREE | $175/incident |
| If you've signed up for one of our hands-on training courses, we'll troubleshoot your problem for free. Dial your instructor's direct line, call (888) 566 1881, or email support@geniusdv.com to get started. | If we can't solve your problem, we'll refund your incident fee. Our Geniuses support a wide range of Apple, Adobe, Autodesk, Avid, and Trimble software. |
We understand it can be frustrating battling issues with your Final Cut Pro or Avid system. That's why we offer FREE ongoing phone support to all of our current and former students. You read that right! From the time you sign up for a class, you can call or email our instructors anytime 24/7, and they'll help you with your video problems.
If you are not a GeniusDV student, you can request support for $175 per incident. Also, remember that there are thousands of free articles on the GeniusDV website-maybe we've already answered your question!
Manufacturer Support:
AppleCare Professional Video Support ($799/year)
Avid Media Composer Support (prices vary)
Ongoing Support for Graduates:
• 24 hour access to phone and email support
• LiveHelp technology for interactive support over the web
• Direct line to a certified instructor
• Discounts for on-site training
Recent Testimonial:
John,
I wanted for you to have this review related to the WebEx session we had the other day.
Wow..... what a fantastic way to get some much needed help! I just finished a Final Cut Pro help session with GeniusDV using WebEx. It was easy and painless to log onto WebEx and in a few seconds GeniusDV was able to see my computer and take control of my mouse. Being able to explain and show my issues simultaneously was priceless. I look forward to using WebEx and GeniusDV to help me through the rough spots in the future.
Mike Jensen
Michael Jensen Productions
-----------------------------------------
