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Compressor: July 2011 Archives

Screen shot 2011-07-14 at 3.35.31 PM.pngSometimes, Compressor jobs will fail with a cryptic "3X Crash Service Down" error.  Anecdotally, we've seen this happen most often with MPEG-2 compression jobs, but that may just be because our students frequently use Compressor to target DVDs.  Either way, we've never yet had to go farther than two troubleshooting steps to resolve the problem:

  • First, make sure that you're only logged in to one local account.  A Mac OS feature called Fast User Switching allows you to be running as multiple users at the same time.  This can be convenient, but it also interferes with Compressor's encoding engine.  Often, our students can resolve the 3X Crash Service Down error by logging out of all other users and resubmitting their Compressor jobs.
  • If that isn't enough to solve the problem, reset Compressor's encoding services.  From the Compressor menu, choose "Reset Background Processing." compressor-reset.pngIn the Reset Background Processing dialog box, click "Reset and cancel jobs."  Then, re-submit the job that generated the error message.

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This page is a archive of entries in the Compressor category from July 2011.

Compressor: June 2010 is the previous archive.

Find recent content on the main index or look in the archives to find all content.